🎥 From the Field: Arpan Banerjee on the Strategic Impact of AI

What’s the real strategic impact of embedding AI into a business, beyond the technology itself? And what should Boards and Executives be paying closer attention to?

We put the question to Arpan Banerjee, Head of Financial Services Strategy & Transformation at Capgemini.

From the bottlenecks that emerge when companies delay AI adoption, to the potential for 20–30% cost savings through AI agents, and the cultural importance of retraining employees to work effectively alongside them, Arpan offers a sharp perspective.

▶️ Watch his take below.

Across conversations with strategy leaders in multiple sectors, these three themes are standing out:

1. Adoption speed is strategic, not technical. The capability gap between early adopters and late movers widens over time, not because the technology changes dramatically, but because the surrounding operating model, processes, and talent mature in parallel.
   

2. Cost savings are just the starting point. AI-driven efficiencies create space to reinvest in higher-value plays, from customer experience to new product innovation.
   

3. Culture determines ROI. The biggest risk isn’t failed implementation, it’s partial adoption, where employees work around AI instead of with it. Retraining and role redesign are now as critical as the technology itself.
   

For Boards and Executives, the takeaway is clear: embedding AI isn’t a technology upgrade, it’s an enterprise redesign. The organisations that move first will be the ones compounding their advantage fastest.