Agentic AI in Financial Services: From Ambition to Commercial Impact

Executive Talk with Arpan Banerjee, Head of Strategy & Transformation, Capgemini Invent

As Agentic AI accelerates from experimentation to real-world deployment, strategy leaders are being pushed to separate hype from value, and translate AI ambition into outcomes the business actually feels.

In this Executive Talk, Arpan Banerjee, Strategy & Transformation Leader at Capgemini Invent, breaks down how financial institutions are moving beyond pilots and beginning to operationalise Agentic AI at scale.

Drawing on two decades across consulting, fintech, and technology innovation, Arpan explores:

• Where Agentic AI is already delivering measurable commercial returns (including a real-world case that achieved multi-million-dollar cost savings)

• What actually needs to change in operating models as AI agents start owning workflows rather than augmenting them

• The organisational and governance hurdles that slow down adoption, and how leading institutions are tackling them

• How to navigate executive conversations when ambition outpaces capability

• The emerging role of strategy teams in shaping AI guardrails, prioritisation, and value tracking
  

For strategy leaders, the shift toward Agentic AI isn’t just a technology challenge, it’s a design challenge. Arpan offers a practical lens for steering AI investment, aligning stakeholders, and building the conditions for sustainable, scaled impact.

A must-watch for leaders shaping AI strategy in financial services and beyond.